Shipping Policy

Last Updated: 14.11.2025

Thank you for shopping with us! We’re committed to delivering your artwork safely, promptly, and with complete transparency. Please review our shipping policy below.

All print and original artwork orders of £50 or more qualify for free shipping.

Orders for prints and original artwork below £50 will be subject to a £5.95 shipping fee. 

Cushions are subject to a £6.95 courier fee.

If you are local to Bourton, Dorset, and would like to avoid the shipping fee, please get in touch via the contact details before purchasing online to enquire about the possibility of arranging a collection or drop off. 

Re-used or recycled packaging is used wherever possible to reduce waste and environmental impact.

Processing Times

  • All orders are processed within 2–5 business days.

  • Original artworks may require additional preparation time for safe packaging.

  • You will receive an email confirmation once your order has shipped, including tracking information (when available).

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order.

Domestic Shipping (UK)

  • Standard Shipping: 3–7 business days

International Shipping

  • Standard International: 7–21 business days

  • Delivery times may vary depending on customs clearance and destination.

Note: Delivery estimates do not include processing time.

Packaging

We take great care to ensure your artwork arrives intact:

  • Prints are shipped in sturdy flat mailers or protective tubes.

  • Original artworks are wrapped and boxed with professional protective materials.

  • Fragile or high-value pieces may require signature upon delivery.

Customs, Duties & Taxes

For international orders:

  • Import duties, taxes, and fees are not included in the item price or shipping cost.

  • These charges are the buyer’s responsibility and vary by country.

  • Please contact your local customs office for more information.

Tracking Your Order

  • Tracking information for original art is sent via email once your order ships.

  • International tracking may be limited depending on the destination country.

Shipping Restrictions

  • We cannot deliver to P.O. Boxes in some regions (depending on courier limitations).

  • Some oversized or delicate items may not be eligible for international shipping.

Lost or Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours with photos of the item and packaging.

  • If your package is lost in transit, we will assist in filing a claim with the carrier.

  • Refunds or replacements are handled on a case-by-case basis.

Changes & Cancellations

  • Address changes must be requested before the order ships.

  • Once an order has shipped, we cannot make changes or cancellations.

Contact Us

If you have any questions regarding your order or shipping, reach out anytime:

📧 bridgitdoolan@googlemail.com
📞 07884 254480
📍 SP8 5BJ